Between May 2023 and August 2024, some 996 customers met the criteria of having consistently paid their bills on time over the past three years. Of these, 685 customers have successfully processed and received their bill deposit refunds.
Under Article 7 of the Magna Carta for Residential Electricity Consumers, distribution utilities are mandated to refund the bill deposit of customers who have paid their bills on time for three consecutive years (36 months) and have no record of service disconnection.
The bill deposit is a necessary requirement for new meter applicants prior to the installation of their meters.
MORE Power reiterates that customers who are ineligible for the refund due to late payments over the past 36 months can still receive their bill deposit with annual interest when they choose to terminate their electric service.
For easy access to MORE Power billing services, customers are encouraged to register with E-BILLING through this link: https://bit.ly/MOREPowerEBilling or by scanning the QR code found on the official Facebook page, MORE Power Iloilo. /PR
